SEQUORA STUDIES

Refund Policy

Last updated: 6 August 2026

Draft notice: This document was drafted to get Sequora Studies to launch quickly. It has not been reviewed by a lawyer. Given the service handles payments and data from students who may be minors, get it reviewed by a qualified lawyer in Bangladesh before treating it as fully compliant.

This page explains our refund policy in plain language. The binding version is section 6 of the Terms of Service. If the two ever disagree, the Terms govern.

1. How payment works

Sequora offers a free tier and three paid tiers (Basic, Plus, Pro), billed monthly or every 6 months. Payment is collected manually via bKash: you send the listed amount to our published bKash number and submit the transaction ID through the app. Your plan is activated within 24 hours of the payment being verified.

We are not a licensed payment processor. The bKash transaction itself is between you and bKash — we only verify and record it in order to activate your subscription.

2. The general rule

Payments are final once a plan is activated. We do not refund partial billing periods, unused time, or a change of mind. If you subscribe for 6 months and stop studying in month two, the remaining months are not refunded.

3. When we will refund you

We will return your money in these cases:

You were charged in error — for example you paid twice for the same period, or sent the wrong amount. Contact us within 7 days of the payment.
You paid but your plan was never activated, and we cannot activate it for you.
We permanently discontinue a paid feature you had specifically paid for, mid-term. In that case we refund the unused portion.

4. What is not refundable

Change of mind, or not using the service as much as you expected.
Losing access because your account was suspended for breaking the Terms of Service.
Payments you cannot evidence — we need the bKash transaction ID to trace anything.
Money sent to a bKash number that is not our published one. We cannot recover those and you should raise it with bKash directly.

5. Cancelling

You can stop using Sequora at any time, and you can choose not to renew. Because billing is manual, there is no recurring charge to cancel — a plan simply expires at the end of its period unless you pay again. Cancelling does not trigger a refund of the current period.

6. How to request a refund

Email officialfindrumtechnologies@gmail.com with:

the bKash transaction ID,
the number you sent from and the amount,
the email address on your Sequora account,
and what went wrong.

We aim to respond within 5 working days. Approved refunds are sent back to the bKash number the payment came from. bKash's own transfer charges, where they apply, are not refundable by us.

7. Contact

Questions about this policy: officialfindrumtechnologies@gmail.com